Contact & Support

One person reads every message · We aim to reply within two business days

Riseful is small, and support isn't a ticket queue. Write to rimabas0102@gmail.com about anything at all — a bug, a charge you didn't expect, a lesson that didn't land — and you'll get a real answer from the person who built the app.

If you're in crisis, please don't wait on an email. Riseful is a reflective practice, not therapy or emergency care. Contact your local emergency services or a crisis line — in the US and Canada you can call or text 988; in the UK and Ireland you can call Samaritans on 116 123.

Billing, cancelling, and refunds

Subscriptions are sold and managed by Apple, so those controls live in your device settings rather than inside Riseful.

To cancel: open Settings on your iPhone, tap your name, then Subscriptions, then Riseful. Cancelling stops the next charge, and you keep Premium until the period you've paid for ends.
To request a refund: go to reportaproblem.apple.com. Apple decides refunds — we aren't able to issue them ourselves, though we're glad to help you work out what happened.
Charged when you expected a free trial? The trial runs once per Apple Account across every Riseful plan. If you'd already used one, a new subscription begins billing immediately. Write to us and we'll look into it with you.

Deleting your data

Email us from the device you use Riseful on and ask us to delete your account, and we'll confirm once it's done. Riseful accounts are anonymous, so we need that message to know what to remove — deleting the app on its own doesn't reach us. The full detail is in the Privacy Policy.

Reporting a bug

Tell us what you were doing, what you expected, and what happened instead. Your iPhone model and iOS version help a lot, and a screenshot helps more.

Feedback and requests

If a report felt wrong, a lesson missed, or something you wanted isn't there, we want to hear it. Riseful changes quickly, and most of what gets built started as an email from someone using it.

Who you're writing to

Riseful is built and operated by Rima Bassma. The app is available on the App Store for iPhone, and you can reach us any time at rimabas0102@gmail.com.